Patient Coordinator

About the Role

We are looking for an outstanding Patient Coordinator to join the Vere Dental team at our Nine Elms practice. This is a pivotal role at the heart of the patient journey — from first contact through to treatment completion and beyond. You will be the warm, professional face that patients encounter when they call, email, or walk through our door, and you will play a key role in helping them understand and commit to their treatment. The ideal candidate is highly organised, personable, and genuinely passionate about delivering exceptional service in a premium healthcare environment.

Responsibilities

• Manage patient enquiries across phone, email, and online channels promptly and professionally
• Welcome patients in person and ensure an exceptional front-of-house experience
• Schedule and manage appointments across the clinical diary
• Support treatment planning conversations and financial discussions with patients
• Process payments and maintain accurate financial records
• Liaise closely with the clinical team to ensure seamless patient flow
• Manage patient recall and follow-up communications
• Uphold the practice's standards for confidentiality and data protection

Requirements

• Previous experience in a patient-facing role within a dental or healthcare setting (preferred)
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Confident using practice management software (training provided)
• A naturally warm and empathetic manner with patients of all backgrounds
• Ability to remain calm and professional under pressure
• Right to work in the United Kingdom

Benefits

• Competitive salary commensurate with experience
• Full training provided including practice management software
• Welcoming, supportive team culture
• Central Nine Elms location — excellent transport links
• Opportunity to grow within a developing private practice
• Regular team events and professional development opportunities